Contact NYC DOT

If you have a transportation-related problem or question, contact NYC DOT by phone, postal mail, or by using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies. Find out what DOT does Find contact information for area bus services, ferry services, train services and other helpful numbers. Get email updates and connect with NYC DOT on social media

Write to the Acting Commissioner

You should receive a response within 14 calendar days providing an update on how your case is being handled. Contact the Acting Commissioner online (English)

Send a letter

Acting Commissioner, Department of Transportation
55 Water Street, 9th Floor
New York, NY 10041

Contact ADA Coordinator and Disability Service Facilitator

If you have an inquiry or complaint regarding an accessibility issue, contact your ADA Coordinator and Disability Service Facilitator. Report a problem to the ADA Coordinator and Disability Service Facilitator online (English) If your issue is concerning pedestrian ramps, you can also visit our for more information.


Contact your Borough Commissioner

If you have an inquiry or complaint in your neighborhood, contact your Borough Commissioner.


Borough Commissioner Nivardo Lopez
212-748-6680 Report a problem to the Bronx Borough Commissioner


Borough Commissioner Keith Bray
646-892-1350 Report a problem to the Brooklyn Borough Commissioner


Borough Commissioner Ed Pincar Jr.
212-839-6210 Report a problem to the Manhattan Borough Commissioner


Borough Commissioner Nicole Garcia
212-839-2510 Report a problem to the Queens Borough Commissioner

Staten Island

Borough Commissioner Tom Cocola
212-839-2400 Report a problem to the Staten Island Borough Commissioner


Civil Rights

Title VI, Civil Rights, Discrimination Complaints

DOT is committed to compliance with Title VI of the Civil Rights Act or 1964 and all related non-discrimination regulations. Persons who believe they have been discriminated against (i.e. excluded from participation in, denied the benefits of, or access to, DOT programs or services) on the basis of race, color, national origin, sex, age, disability, or income status have the right to file a complaint. Discrimination complaints can be filed online, by mail, or by calling 311. Your complaint must be submitted within 180 days of the alleged discrimination. Learn more about your rights and the complaint process in English, Arabic, Bengali, French, Haitian Creole, Korean, Polish, Russian, Spanish, Chinese, Urdu, or Yiddish. File a complaint with DOT


Litigation Services and FOIL Information

Temporary Contact Information During COVID-19

Xổ số hỗn hợp hôm nayIn light of Governor Cuomo's Executive Order No. 202.8 suspending service of process until April 19, 2020, service on NYC DOT at 59 Maiden Lane, 37th Floor, New York, NY 10038 is suspended.

During this period please submit scanned copies of your subpoenas and other legal documents for service of process to


Freedom of Information

Article 6 of the New York State Public Officers Law (FOIL) allows the public to submit written requests for access to Department of Transportation (DOT) records.

Due to the state of emergency related to COVID-19, it is recommended that the best means of submitting a Freedom of Information Law (FOIL) request is electronically via NYC’s OpenRecords Portal.
Make a request for records pursuant to the Freedom of Information Law


Request a Service or Report a Problem/Check the status of a case

You can request many DOT services and apply for many DOT permits online. Request a service or apply for a permitXổ số hỗn hợp hôm nay To request a service or report a problem by phone, call 311.

You can report many problems, including street defects, online. Report a problem

You can also check the status of your case or the status of other cases in your area.
Check the status of a Customer Service case

Parking Tickets

Please contact the Department of FinanceXổ số hỗn hợp hôm nay for assistance with parking tickets and camera violations.

Moving Violations or Towed Vehicles

Please contact the Police Department for issues with traffic enforcement agents or towed vehicles.


Press inquiries

For information on making a press inquiry, visit the DOT Press Releases page.


Get updates from DOT

For regular updates on transportation projects in New York, and news about DOT programs, follow DOT on Twitter, Facebook, and Flickr. DOT also sends email updates on traffic, bike projects, safety education, and the Staten Island Ferry. Connect with DOT on social media Sign-up for DOT email updates Get updates on other New York City government topics.


New York City Area Transportation Contacts

Bus Services
Train Services
(800) USA-RAIL
(800) 234-PATH
Bike Share
(855) BIKE-311
Ferry Services
Staten Island Ferry 311
See a list of ferries in the area
Street Construction
Department of Design and Construction 311
Department of Environmental Protection 311
Bridges and Tunnels
Other Transportation Contacts
(800) AIR-RIDE
Taxi and Limousine Commission (212) NYC-TAXI
Towed Vehicle Information 311
NYC Department of Finance (Parking Violations) 311