Contact the Acting Commissioner & Chief Operations Officer Margaret Forgione

Please use this form to write to DOT with your transportation-related issues.

Please use this form to write to NYC DOT with your accessibility-related request. This is the preferred method of communication. You can also write an e-mail to accessibility@dot.nyc.gov or send letter to:
   Edmund Asiedu – ADA Coordinator & Disability Service Facilitator
   NYC Department of Transportation
   55 Water Street, 9th Floor, New York, NY 10041
   Tel: 929-441-9658
*For inquiries about parking permits please visit NYC PPPD .Parking Permits Customer Service Representatives are available at 718-433-3100, Monday through Friday, 8am to 5pm.

You will not be able to check the status of a 311 Service Request on this page. If you have submitted a 311 Service Request and would like to check the status, please click . Please contact to report a signal or streetlight that is out. Please contact the MTA for issues with the subway, buses or commuter rail. Please contact the Police Department for issues with traffic enforcement agents or towed vehicles. Please contact the Department of Finance for assistance with parking tickets and camera violations.

Xổ số hỗn hợp hôm nayIf you are a school representative and would like to apply for Outdoor Learning at your school, please visit the and submit your application.

Let's narrow down the type of issue you're writing about

What's the general topic?

Accessibility Adopt-A-Highway Arterial Maintenance Alternate Side Parking Bicycle Lanes & Programs Bike Share Bus Lanes or Busways Bus Time Sign BQE Atlantic to Sands Project Cameras Civil Rights/Discrimination Complaint Connected Vehicle Project Carshare Construction Contracts Employee Guardrails and Bollards Mobility Report Neighborhood Loading Zone (NLZ) NYC Traffic Volumes Open Restaurants Open Storefronts Open Streets Outdoor Learning - Streets Parking Meter Pedestrian Ramp Pedestrian Walkway Permits, Licenses or Registrations Plaza/Public Art Safety Education Safety Improvements Shore Road Bridge Project Sidewalk violations Sidewalk Violation – Remove Lien Signals Signs Speaking Engagement Special Events & Programs Speed Reducer (speed bump or hump) Speeding Staten Island Ferry Street Furniture Street Lights Street Markings Street or Sidewalk Condition Traffic Congestion Trucks & Commercial Vehicles Website Issue

DOT does not install speed reducers (speed bumps or humps) near fire houses or hospital emergency entrances.

If you would like to report a pothole, please use the dedicated form. .

Restaurant Name

Food Service Establishment Permit #

x

Select a Pedestrian Ramp issue which best addresses your concern

*Please select Ramp Issue to proceed.

Install New Ramp Repair Broken or Damaged Ramp

Select Pedestrian Ramp location

Corner Pedestrian Island or Median Midblock

*Please select Pedestrian Ram location option to proceed.

Corner - the space on the sidewalk at the intersection of two streets.

Select Ramp Corner direction

*Please select corner direction to proceed.

North East

North West

South East

South West

Pedestrian Island or Median - the small section of raised concrete in the street where pedestrians can stop before finishing a crossing.

Midblock - a crosswalk with a traffic signal or stop sign that is not an intersection, usually in between two streets.

(To explore ramp location options, return to the drop-down menu)

Continue with Request

What kind of issue?

Accessible Pedestrian Signal (APS) Bicycle Lane Bus Stop Compliment Construction Leading Pedestrian Interval (LPI) Left-Turn Arrows New Traffic Signal Outreach Campaigns Parking Permits for People with Disabilities Pedestrian Countdown Signal (PCS) Pedestrian ramp Ponding Request to Meet Resurfacing Sidewalk Repair Snow Removal Signal Timing Traffic Signal Removal or Relocate

What kind of place?

Street or Sidewalk Bridge or Tunnel Highway Staten Island Ferry Municipal Parking Garage or Field Citywide Concern

Where is this? *

Borough

The Bronx Brooklyn Manhattan Queens Staten Island

Specific Location

How do you want to describe the location? *

Address Intersection Street Segment

You must select a borough.

A segment is a stretch of street, like Fifth Avenue between 42nd and 43rd Streets.

Exact Address

Address

Intersection

Street

Cross Street

Street Segment

Street

First Cross Street

Second Cross Street

Which bridge or tunnel?

Name of bridge or tunnel

Not all bridges in New York City are operated by DOT. Learn more about who operates New York's bridges Xổ số hỗn hợp hôm nay

Which municipal parking facility?

Municipal lot name

Where and When on the Staten Island Ferry?

Where on the Ferry?

  On boat to Manhattan On boat to Staten Island In St. George Terminal, Staten Island In Whitehall Terminal, Manhattan

Date

Time

Highway Details

Highway

Direction

Segment or Exit

It might take some time to load cases.

Description *

In order for us to fully address your concern, you must provide as many details as possible in the box below. Please be sure to include dates and time and the direction of travel as it relates to your concern. If you have a case number, please include it in the description.

Please provide us with as many details as possible regarding the location of the pedestrian ramp, including the intersection, exact address, and/or description of the location (such as: “the pedestrian ramp is located in front of the pharmacy” or “next to the mailbox”).

Include the basis for your complaint, as well as details such as names, witnesses and specific dates and times.

Please submit this form with any questions or comments about the Adopt-A-Highway Program. Include the program of Interest:

• Adopt-A-Highway (AAH-A partnership program designed for Business and/or corporate interest participation)
• Adopt-A-Highway Volunteer (AAHV - All participants must be at least 18 years old) or
• Event Request – (Weekend Walks, Street Fairs, Summer Street, etc.)

Character limit:

for email list. Be the first to know about BQE project announcements, new meetings, and other ways to be involved.

Why are you writing?

Compliment Concern Comment Invitation Following Up on a Previous Communication Suggestion

Upload file Clear

Upload file Clear

Upload file Clear

Upload file Clear

Contact information so that we can follow-up *

Anonymity

I would like to be anonymous

Please be advised that if you choose to be anonymous, we may not be able to complete your request if additional information is required.

First Name

Last Name

Email

Telephone

Address 1 *

Address 2

City *

Zip Code *

I would like to be contacted about future NYC DOT’s projects

Mailing Zip Code

 

Send to DOT

It might take some time to process request.

x

Select Open Restaurant issue which best addresses your concern

Respond to Restaurant Inspection Other Comments Or Concerns

Alert: Only use this option to provide an update as requested by NYC DOT. (For example, after an inspection, or after receiving an email.) You will be required to upload photos or images of your setup. Combined file size cannot exceed 25 MB

• Submit 1 head-on photo of your restaurant and seating area from the street. Show how the seating area fits in front of your restaurant. Make sure the sign and store frontage is clear in the photo.
• Submit 1 photo of each side (2 photos total) of the seating area from the street/parking lane. Make sure to show how your seating area fits into a parking space. Try to show both the sidewalk and the roadway.
• Submit 1 head-on photo from the sidewalk. Show how the seating area meets the curb in front of your restaurant.
• Clearly show how you meet ADA compliance.
• Make sure your photos are not blurry.
• If possible, use a tape measure in your photo to show the height and width of your planters/barriers.

Use this option if you represent a restaurant and would like to update your application.

Use this option if you have a comment or concern about the program.

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

x

Select Outdoor Learning issue which best addresses your concern

I am a School Representative I am a Member of the Public

Alert: If you are a school representative and would like to apply for Outdoor Learning at your school, please visit the and submit your application. Otherwise, you may continue with your request.

Alert: If you are a member of the public and you have general questions about the Outdoor Learning program please visit the .

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

x

Tell us about your Speed Reducer concern:

New request Repair to an existing speed reducer Remove or move an existing speed reducer

Please select option to proceed.

What is a Speed Reducer?

A Speed Reducer is a type of physical traffic calming device used by NYC DOT to lower the speed of motor vehicles along specific street segments. Speed Reducers are constructed from asphalt at a height of either 3 or 4 inches, and are accompanied by warning signs and roadway markings.

In order to effectively process your request, please answer the following questions.

Question 1

Is this block on a bus route?

Question 2

Is this block on a truck route?

Question 3

Is there a Hospital or Emergency Medical Facility on the block?

Question 4

Is there a Firehouse entrance on the block?

Question 5

Is there more than one lane of traffic traveling in either direction?

Based on your previous answers, this location DOES NOT meet the engineering requirements for a speed reducer. However, DOT is committed to addressing your concerns. Please provide as much information as possible on the DOT webform in the 'Describe your Concern' section.

Based upon your answers, it appears that this location may meet the initial criteria for a speed reducer. DOT only installs speed reducers on street segments which meet a set of engineering requirements. . Once DOT confirms that this location meets the initial criteria for a speed reducer, DOT will commence a full speed reducer study.

Previous

Continue No Exit

x

Select a signal study which best addresses your issue

Accessible Pedestrian Signal (APS) Leading Pedestrian Interval (LPI) Left-Turn Arrows Multi-Way Stop Signs New Traffic Signal Pedestrian Countdown Signal (PCS) Signal Defects Signal Timing Speeding Traffic Signal Removal or Relocate

Accessible Pedestrian Signals (APS’s) have both an audible walk indication and tactile arrows on the pushbuttons that vibrate during the walk interval to assist visually impaired pedestrians to cross the street at signalized locations. DOT works closely with the Mayor’s Office of People with Disabilities (MOPD) and Pedestrians for Accessible and Safer Streets (PASS), a coalition group representing the visually impaired, to identify locations where APS's are feasible. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will notify you of the results at that time.

Leading Pedestrian Intervals (LPI’s) provide an exclusive “Walk” period at the start of the signal phase to give pedestrians a head start to begin crossing the street prior to the parallel movement of traffic getting a green indication. DOT installs LPI’s at signalized intersections throughout the city where our traffic engineers have determined that they are warranted. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will notify you of the results when the study is completed.

*To thoroughly investigate your request, you must provide specific directional information in the “Describe your concern” field on the main webform as it relates to your concern.

Left turn arrows are installed at signalized intersections for drivers to make an exclusive left turn while opposing traffic has the red signal. Left turn studies are usually completed in 6 months. The Borough Commissioner will notify you of the results when the study is completed.

Multi-Way Stop signs are installed after DOT completes an engineering study at intersections that already have a stop sign installed in one direction. They force all motorists, pedestrians and bicyclists to stop at the intersection before proceeding. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of the results when the study is completed.

An intersection control study is conducted for a new signal request to determine if additional traffic control measures are warranted at a location. The latest edition of the MUTCD lists nine conditions (or “warrants”) for DOT to consider. (To learn more about the MUTCD requirements, please visit: ). Some of the data collected are pedestrian and vehicular volumes, crash reports and geometric characteristics of the location. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of the results when the study is completed.

Pedestrian Countdown Signals (PCS’s) display to the pedestrians the number of seconds remaining to cross the street safely while traffic is stopped. An intersection control study is conducted to determine if Pedestrian Countdown Signals are appropriate for a location. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of the results when the study is completed.

ALERT:Please call 311.This is not the correct form to report a signal defect. DOT’s contractors are required to arrive at the scene of the most serious problems (e.g., all lights out, or a knocked-down pole) within two hours of notification. If a bulb is out, contractors are required to respond within 48 hours.

Signal Timing cycle lengths (the time required for one complete sequence of signal indications) usually fall between 60 and 150 seconds. The timing plan for each signal is determined based on traffic volumes and traffic patterns of the location. If you believe the timing of a movement or pedestrian crossing needs to be changed, DOT will investigate to determine if an adjustment in the signal timing is needed. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of our findings when the study is completed.

ALERT:If you are concerned about speeding please provide as much detail regarding the speeding problem in the Details section of the form so that we may determine the appropriate course of action. For immediate concerns regarding speeding, please contact your . A traffic signal may not be the best solution for the concern you are reporting. More information on DOT’s Pedestrian Safety Initiatives can be found .

DOT will perform an intersection control study of traffic conditions at a requested location to determine if the removal or relocation of traffic signals are warranted. Due to a large volume of requests and types of studies, the timeframe to complete a study varies and may take from four to seven months. The Borough Commissioner will advise you of our findings when the study is completed.

Please provide the direction:

Please select direction to proceed.

Left Eastbound Left Westbound

Left Northbound Left Southbound

Unknown

Please provide information regarding the day and time of observed problem:

Please select Day of Week Option(s) to proceed.

Please select Time of Day Option(s) to proceed.

Weekday Weekend

7AM - 9AM 12PM - 2PM

4PM - 6PM All Day

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

x

Select Sign issue which best addresses your concern

Damaged Dangling Missing completely New Request or Other Concern

Alert: This is not the correct form to report a damaged, dangling or missing completely sign.
Please click to submit your request/concern.

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

x

Select the type of sidewalk violation you are writing about?

Sidewalk Defect caused by tree (no violation issued by DOT) Sidewalk Violation - Tree root only

If you are reporting a Sidewalk Defect caused by a tree and you haven’t been issued a sidewalk violation or you would like to repair your sidewalk through the Trees and Sidewalks program, please report your concern to New York City Department of Parks and Recreation (DPR).

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

x

Important Message from DOT

Property owners who are in the process of selling or refinancing their house may be eligible for a dismissal of a sidewalk violation caused only by city tree root damage. In order to determine your eligibility, please acknowledge that you have read this message and continue with the prompted questions. Please click here for more information about this program.

I have read this message and understand the process.

Continue with Request

x

Question 1

Is your sidewalk damage solely caused by a tree?

Previous

Yes No

x

Question 2

Have you been issued a Notice of Violation?

Previous

Yes No

x

Question 3

Are you in the process of selling or refinancing your house?

Previous

Yes No

x

Message from DOT

Based on your answers, you may not qualify for a cancellation of your Notice of Sidewalk Violation. However, DOT is committed to addressing your concerns. Please provide as much information as possible on the webform, in the “Describe your Concern” section.

Based on your answers, you may be eligible for a dismissal of your sidewalk violation. Provide as much information as possible on the webform in the “Describe your Concern” section. Once you have submitted your webform, please email the first and last page of your sales or refinancing contract to: Customer_Service@dot.nyc.gov. Be sure to include your DOT case number in your email.

Continue Exit

x

Select the type of Street Furniture you’re writing about

Please select Street Furniture Type to proceed.

News Stands Bus shelters Public Toilets Bike Shelters CityBenches CityRacks BikeCorrals StreetSeats

Newsstands are part of the coordinated street furniture franchise. They are fabricated from stainless steel and glass. The product displays can be customized by each operator from a standard kit of parts.

Bus stop shelters are part of the coordinated street furniture franchise that was awarded to Cemusa, Inc., in 2006. The award–winning, stainless steel and glass design provides seating and protection from the elements for bus users.

In response to the lack of public restrooms in New York City, JC Decaux, the coordinated street furniture franchisee, will install twenty automatic public toilets. Public Toilets are state–of–the–art facilities that offer comfort, hygiene, accessibility, and security to the public.

DOT, in coordination with our Coordinated Street Furniture vendor, JC Decaux, has installed bicycle parking shelters around the City. Each shelters contain stainless steel bike racks for eight bikes. The design closely resembles the bus shelter, using the same high–quality materials. The ad panels are used to display the annual NYC Cycling Map and public service campaigns.

CityBenches provide free and public seating on New York City sidewalks for all New Yorkers.
Currently there is no NYC DOT standard design for benches in the right–of–way. The Department of Parks and Recreation utilizes several styles of benches in park areas. These may be used in plazas and on streets.

DOT's CityRacks provide free on–street parking for cyclists throughout the five boroughs.

BikeCorrals are bike racks installed in the curbside lane of the street instead of on the sidewalk. Anyone can request a BikeCorral, but every BikeCorral needs a maintenance partner.

StreetSeats is a citywide program where partners apply to transform underused streets into vibrant, social public spaces. Anyone can request a StreetSeat, but every StreetSeat needs a maintenance partner.

Select the furniture issue which best addresses your concern

Please select Furniture issue to proceed.

New Install Repair

Temporary Removal Permanent Removal

Relocate Other

(To explore other options, return to the drop-down menu)

Continue with Request

x

Select a topic which best addresses your concern

Trip planning Subway, bus or ferry service Bus lanes and bus priority treatments Bicycle lanes Traffic congestion impacts Williamsburg Bridge HOV Other comments or concerns

NYC DOT and the MTA are developing materials that will explain alternative options for specific trips. Please click for a full list of proposed alternative services

The MTA is best suited to address your comment. The MTA operates all transit service, while NYC DOT is making improvements to street and sidewalk space to keep transit moving during the L Train shutdown.
You may reach the MTA by calling 511; visiting ; or writing to MTA New York City Transit: Andy Byford, President, 2 Broadway, New York NY 10004.

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

x

Select a BQE topic which best addresses your concern

Select a Shore Road topic which best addresses your concern

Air and Noise Atlantic Avenue Interchange Design Concepts Environmental Process Land Use, Zoning Outreach Parks and Open Space Pedestrian/Bike issues Public Policy Vibration concern Other comments or concerns Air and Noise Alienation or Conversion Design Concepts Environmental Process Navigation Concern Outreach Parks and Open Space Pedestrian/Bike issues Question Regarding Landfill Traffic Concerns Other comments or concerns

Please select option to proceed.

(To explore other options, return to the drop-down menu)

Continue with Request

x

Employee complaint

Alert: If you are reporting corruption by a NYC DOT employee, please to submit your request/concern directly to the Department of Investigation
Or call (212) 825-5959 to make your report
Or send a letter to:
NYC Department of Investigation,
80 Maiden Lane, 17th Floor,
New York, NY 10038.

For all other DOT employee related issue, return to form

Continue with Request

x

Press Inquiry

If you have a press-related inquiry that needs to be addressed immediately, please contact DOT Press Office directly at 212-839-4850.

For all other inquiries, please continue with the form.

Continue with Request Exit

x

Important Message from DOT

The NYC Department of Transportation (DOT) receives numerous requests for installation of traffic control devices in all parts of the city. DOT conducts a comprehensive examination of each request, including reviewing all agency records and crash data for the relevant location, observing site conditions, and conducting vehicle and pedestrian volume counts. Based on the type of traffic control device that is being studied, the timeframe for completion can be from four to seven months. For more information about traffic control devices, click here: NYC DOT - Infrastructure - Traffic Signals.

Important Message from DOT

The NYC Department of Transportation (DOT) receives numerous requests for installation of Speed Reducers in all parts of the city. DOT conducts a comprehensive examination of each Speed Reducer request, including an analysis of vehicular speeds, pedestrian and motorist observations, roadway geometry and land use. Speed Reducers may not be installed on blocks that have a Fire Department house or hospital emergency entrance or have more than one moving lane in each direction. Due to the widespread interest in these traffic calming devices, it may take up to two years for a study to be completed. In the interim, please report any illegal speeding directly to your local precinct for increased enforcement. Please visit this link to find your local precinct: NYPD Precinct Contact Information. For more information about Speed Reducers, click here NYCDOT- Traffic Calming Devices - Speed Reducers .

What is the L Train Shutdown?

For 15 months starting in April of 2019, all L train service will be suspended across the East River and within Manhattan to repair damage caused by Superstorm Sandy. The L train will still run within Brooklyn, serving all stops. All alternative travel services, infrastructure and policies are temporary for the duration of the L train closure.
Full details are available at .

About the BQE Project

New York City Department of Transportation (NYCDOT) is in the early phases of its proposed reconstruction of the 80-year old section of the BQE that extends from the Atlantic Avenue interchange to the vicinity of Sands Street, and includes the triple cantilever structure, which carries two levels of traffic and the Brooklyn Promenade. This reconstruction project will address any existing structural deterioration, as well as improve the geometry of the highway with improved lane widths, truck clearances, and ramp design.
Full details are available on page.

I have read this message and understand the process.

Continue with Request